Returns & Exchanges

At JISULIFE, we want you to be completely satisfied with your portable cooling experience. If you are not happy with your purchase, you can return or exchange your device within 30 days of delivery provided it is in its original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, ensuring all accessories, charging cables, and manuals are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated electronics inspection center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.